Shipping policy

This policy sets out how and when we dispatch orders, what delivery costs, and what to do if something goes wrong in transit.

Order processing

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a second email with tracking details once it ships.

Delivery times and costs

Destination	Estimated delivery	Cost
United States	5–8 business days	Free

Delivery estimates are counted from the date of dispatch, not the date the order was placed, and exclude weekends and public holidays. Estimates are not guarantees.

Tracking

A tracking number is emailed to you when your order ships. Tracking information can take up to 48 hours to become active with the carrier.

Delays

Occasionally, delivery is delayed by weather, carrier backlogs, customs, or other events outside our control. We will keep you informed if we become aware of a delay affecting your order.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not able to reroute a parcel once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or damaged parcels

If your parcel has not arrived within 10 business days of the end of the estimated delivery window, or arrives damaged, contact support@morensia.com with your order number. We will open an investigation with the carrier and arrange a replacement or refund where the parcel is confirmed lost or damaged in transit.

Company details

EDWARD ECOM BUY-UP LLC (trading as Morensia)
1493 Oakleaf Dr, Saint Anne, IL 60964, United States
Email: support@morensia.com
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time