When will tracking appear?
We dispatch orders within 1–2 business days. Once your parcel ships you will receive an email with the tracking number. It can take up to 48 hours for the carrier to scan the parcel in, so a number that shows nothing on the first day is normal.
Who provides the tracking?
Tracking is handled by 17TRACK, which covers more than 2,000 carriers worldwide and detects the carrier automatically from your number. If it reports "not found", the carrier has almost always just not scanned the parcel in yet.
Delivery estimates
United States: 5–8 business days standard, 2–4 expedited. Canada: 8–14 business days. International: 10–20 business days. Estimates run from dispatch, not from the order date, and exclude weekends and public holidays. Full detail is in our Shipping Policy.
Parcel not moving?
If tracking has not updated for 10 business days, or the estimated window has passed, email support@morensia.com with your order number. We will open an investigation with the carrier and replace or refund the order where a parcel is confirmed lost.
