Refund policy

We want you to be satisfied with your order. If a piece is not right, this policy explains how to return it, what you will be refunded, and how long each step takes.

Return window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

Condition of returned items

Items must be unworn, unwashed, and returned in their original condition with all tags attached. For reasons of hygiene, items showing signs of wear, makeup marks, perfume, or alteration cannot be accepted.

How to start a return

1. Email support@morensia.com with your order number and the item(s) you wish to return.
2. We will reply within 1–2 business days with a Return Authorisation and the return address.
3. Ship the item back to the address provided on the authorisation.

Please do not send items back without contacting us first. Returns received without a Return Authorisation may not be processed.

Return shipping costs

If the return is because the item is faulty, damaged, or not what you ordered, we cover the return shipping cost. For all other returns, including change of mind and fit, the customer is responsible for return shipping. Original shipping charges are non-refundable unless the item was faulty or incorrect.

Refunds

Once your return is received and inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. The time it takes for the funds to appear on your statement depends on your bank or card issuer.

Exchanges

We do not process direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

Faulty or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery at support@morensia.com with your order number and photographs of the issue. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Non-returnable items

Gift cards and items marked Final Sale cannot be returned or refunded, except where the item is faulty.

Order cancellations

Orders can be cancelled free of charge before they are dispatched. Contact us as soon as possible at support@morensia.com. Once an order has shipped, it must be handled as a return.

Your statutory rights

This policy does not limit any rights you may have under applicable consumer protection law.

Company details

EDWARD ECOM BUY-UP LLC (trading as Morensia)
1493 Oakleaf Dr, Saint Anne, IL 60964, United States
Email: support@morensia.com
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time