Help & FAQ
Everything about shipping, sizing and returns.
Frequently asked questions
How long does delivery take?
We ship within the United States only. Orders are dispatched within 1–2 business days and typically arrive within 5–8 business days. Shipping is free on every order, with no minimum spend.
What is your returns policy?
You have 30 days from delivery to return anything for a refund. Items need to be unworn, unwashed and have their tags attached. Start a return by emailing support@morensia.com.
How do I know what size to order?
Our pieces run true to size. Between sizes? Size up for a relaxed fit, down for a closer one. Womenswear runs XS–4XL and menswear S–4XL, though the available range varies by style. We are happy to measure a specific garment for you — just ask.
Can I change or cancel my order?
Email us within 12 hours of ordering and we will change or cancel it if it has not yet been dispatched. After dispatch, you can return it under the 30-day policy.
How does the buy more, save more discount work?
Add 2 items for 15% off, 3 items for 20% off, or 4 or more for 25% off. It applies across the whole store and is calculated automatically at checkout — no code needed.
What payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout. Every payment is processed over an encrypted connection.
Where are you based?
Morensia is operated by Edward Ecom Buy-Up LLC, 1493 Oakleaf Dr, Saint Anne, IL 60964, United States.
Still need a hand?
Email support@morensia.com, Monday to Friday, 9:00 AM – 5:00 PM CST. We reply to most messages the same day.